Need help with a powder order? Start with the seal on each pouch, then contact us before sending anything back.
Check your return eligibility
Unopened pouches
Original seals intact
Unused, unopened powder pouches with their original factory seals intact can be considered for a change-of-mind return.
Opened pouches
Not eligible for change-of-mind returns
Pouches with an opened, broken, or tampered seal are not eligible for change-of-mind returns or exchanges.
How to request a return
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Contact Vellrive
Send your order number and the reason for your return request through our contact page.
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Wait for return instructions
Please contact us before shipping an item back. We will review your request and provide the next steps.
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Follow the instructions provided
If a return is arranged, use the instructions we send you when preparing and sending the item.
Damaged, defective, or incorrect order?
Contact us with your order number and photos of the item and packaging, including any compromised seals, so we can review the issue and help resolve it.
The opened-seal restriction applies to change-of-mind returns. It does not prevent you from reporting a product or delivery issue.
This policy does not limit any rights you may have under applicable law.
Let’s help with your order
Have your order number ready when you contact us.